Safety
We’re inside people’s homes. That shapes everything.
When you invite someone into your parent’s home, you’re trusting us with the person who matters most to you. We take that seriously. Every part of our safety program exists because we asked ourselves: what would we want if this were our own parent?
Every Kin is Vulnerable Sector Checked.
Before a Kin completes their first visit, they provide a Vulnerable Sector Check, a police background check specifically designed for people working with vulnerable adults. They obtain it from their local police service. It’s more thorough than a standard criminal record check. It screens for pardoned sexual offences and other records that a basic check would miss.
Kin obtain their VSC from their local police service before completing their first visit. There are no exceptions, no workarounds, no grandfathering. We require updated checks on a regular cadence.
Covered through every visit.
Halekin carries commercial general liability insurance that applies to incidents during visits. If something goes wrong, you’re not on the hook.
The terms of our insurance policy (not marketing language) determine what’s covered. We’re transparent about the scope: this is liability coverage for in-visit incidents, not a blanket warranty.
Check-in at the door, check-out when they leave.
When a Kin arrives, they check in on the app. GPS confirms they’re at the right address. When they leave, they check out. If something looks off (wrong location, unusual timing, no check-out), our team sees it immediately.
We track location only during active visits. Outside of visits, we don’t know or care where Kin are.
Every visit produces a summary. You see everything.
After each visit, the Kin writes a summary: what they did, how the member seemed, any photos (with consent). The family gets it immediately. Nothing is held back, nothing is filtered.
If something concerning happens (a mood change, a fall risk, an empty fridge), it shows up in the summary. You decide what to do with that information. We don’t gatekeep.
The things you’d notice if you were there.
Kin are trained to quietly observe the home environment and note things a family member would want to know: an empty fridge, expired food, a tripping hazard, a burnt-out lightbulb in a hallway, mail piling up.
These observations are shared in the visit summary. They’re framed as care, not surveillance. The same things you’d notice if you visited every week yourself.
What happens when something goes wrong.
If there’s a medical emergency, Kin call 911 first, then our on-call team, then the family. We respond within an hour, any time of day, any day of the week.
For non-emergency safety concerns (a member who seems confused, a home that looks unsafe, a situation that doesn’t feel right), Kin flag it in the app and our team reviews it the same day.
Every incident is documented. Every safety flag is reviewed. We don’t close a case until we’re confident the member is safe.
Your data stays yours.
We don’t sell personal information. We don’t share health observations with insurance companies, employers, or government unless you explicitly consent or a valid legal order requires it.
We collect what we need to operate the service and nothing more. For the full details, read our Privacy Policy.